Refund policy
To be eligible for a return, your item must be in the same condition that you received it, clean, un-opened and its original packaging. You’ll also need the receipt or proof of purchase.
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Warranty Period
The warranty we offer with our products is our promise of quality to you. If your qualifying item breaks during normal use, we will replace or refund your product within the first 90 days after you receive it.
If an item must be returned, who pays the return cost?
If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
If an item is defective, arrives not as described, or it's the incorrect item, then we will cover the return cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us using the email below.
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